Terms of Service

1. Agreement

These Terms of Service ("Terms") are an agreement between you and Coalition House Products Inc ("Productf", "we", "us"), 2410-620 10 Ave SW, Calgary, Alberta, Canada. They govern your use of the Productf product, website, applications, APIs and related services (the "Service"). By creating an account or using the Service you accept these Terms. If you use the Service for an organization, you accept them on its behalf and confirm you have authority to do so.

2. Eligibility and accounts

You must be at least 18 years old to use the Service. Where the law of the place you live allows a lower age, the minimum age there is that age, but never below 16 (for example, 16 in California). You are responsible for your account, for keeping your sign-in credentials secure, and for everything that happens under your account. Tell us promptly at mail@productf.io if you believe your account has been used without your permission.

Workspace owners and admins control who joins their workspace and what members may do, including which connectors and data members can access.

3. Your content

You keep all rights to the content you put into the Service, including messages, files, Brain entries and data from connected tools ("Your Content"). You grant us a limited licence to host, copy, process and display Your Content only as needed to provide, secure and improve the Service for you, and as you direct (for example, when you share a chat or send data to a connected tool).

We do not sell Your Content and we do not use it to train AI models.

You are responsible for having the rights to Your Content and to the data you connect, and for your use of the Service complying with law and with the terms of the tools you connect.

4. AI output and actions

The Service uses AI models to generate text, analyses and proposed actions ("Output"). Output can be inaccurate, incomplete or out of date. You are responsible for reviewing Output before you rely on it or act on it.

Some actions change data in Productf or in tools you connect. Where the Service asks for your approval, nothing runs until it is approved. Approval settings are yours to choose; if you allow actions to run automatically, you accept responsibility for them.

Subject to these Terms, you may use Output for any lawful purpose. Similar Output may be produced for other users.

5. Free AI models

Productf offers some third-party AI models at no credit cost ("Free Models"), accessed through OpenRouter. Free Models are provided by their own providers under those providers' terms. Those providers may log, retain and use the prompts and content you send to a Free Model, including to improve their models.

Free Models are used only when you choose them, or when you have chosen free models and Productf falls back between them. Do not send confidential or personal information to a Free Model. If you choose a paid model, your prompts are not sent to Free Model providers.

Free Models are offered as-is, may be unavailable or slower, and may be withdrawn at any time.

6. Acceptable use

You agree not to: break the law or infringe others' rights; upload malware or attack the Service; try to get around usage limits, credits, approvals or security controls; access another workspace's data without permission; scrape or resell the Service without our written consent; use the Service to build a competing model or product from our Output; or use it to generate content that is unlawful, harassing, or that exploits minors.

We may suspend or limit access to protect the Service, other users or the public, and will tell you why where we can.

7. Connected tools

When you connect a third-party tool (for example GitHub, Slack, Notion or Google Drive), you authorize Productf to access it as you allow. Your use of that tool is governed by its own terms. We are not responsible for third-party tools, and you can disconnect them at any time.

8. Plans, credits and billing

Paid plans are billed in advance, monthly or annually, through Stripe, and renew automatically until cancelled. Each plan includes a number of credits; using the Service consumes credits as shown in the product. Unused plan credits do not roll over unless the product says otherwise. Top-up credits are valid as stated when you buy them.

Plans have limits (for example on agents, connectors or Brain size), shown on the pricing and billing pages. Prices and plan contents may change; we will give at least 30 days' notice of a price increase on your plan before it applies at your next renewal.

You can cancel at any time from Billing. Cancellation takes effect at the end of the current billing period, and you keep access until then. Fees already paid, including for partial periods, are not refunded except where the law requires a refund or where we say otherwise in writing.

Taxes are added where required. If a payment fails, we may limit paid features until it is resolved.

9. Beta and early-access features

Some features are offered as alpha, beta or early access. They may change, have bugs, or be withdrawn, and are provided as-is.

10. Our intellectual property

The Service, including its software, design and documentation, belongs to us and our licensors. These Terms do not give you any right to it except to use the Service as allowed here. Feedback you give us may be used without obligation to you.

11. Privacy

Our Privacy Policy explains how we handle personal information, including under GDPR, UK GDPR and the CCPA. Where we process personal data on your behalf as a processor, our Data Processing Addendum applies on request.

12. Suspension and termination

You may stop using the Service and delete your workspace at any time. We may suspend or end your access if you materially breach these Terms, if required by law, or if your account stays unpaid. When an account ends, we delete or anonymize Your Content as described in the Privacy Policy, after giving you a reasonable chance to export it unless the law or a serious breach prevents that.

13. Disclaimers

To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy of Output, and non-infringement. Nothing in these Terms limits rights you have under consumer protection laws that cannot be excluded.

14. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim and 100 Canadian dollars.

15. Indemnity

If you use the Service for a business, you will indemnify us against third-party claims arising from Your Content, your connected tools, or your breach of these Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. The courts of Alberta have exclusive jurisdiction, except that either party may seek urgent relief in any competent court, and consumers keep any right to sue in their home courts that cannot be waived.

17. Changes to these Terms

We may update these Terms. We will tell you about material changes in the product or by email before they apply, and ask you to accept the new version. If you do not agree, you can stop using the Service before the change applies.

18. Contact

Coalition House Products Inc, 2410-620 10 Ave SW, Calgary, Alberta, Canada. Email: mail@productf.io.